Sign in
Not financial advice. Estimates only. Privacy · Terms

Privacy Policy

NetPosition helps you organise your household budget, tax estimate, property and wealth figures. This policy explains what personal information we collect, why, who we share it with, and the choices you have. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Last updated: 29 September 2026

Who we are

Prime Management and Advisory Pty Ltd (ABN 85 676 319 896) operates NetPosition (“we”, “us”, “our”).

Registered address: 5 McIlwraith Avenue, Norman Park QLD 4170

Privacy contact: admin@netposition.com.au

What we collect

We collect only what the service needs. Depending on what you use, this includes:

  • Account details: your email address and your sign-in credentials (passwords are stored in hashed form by our authentication provider).
  • Your agreement to these documents: your email address, which version of the Terms of Use and this Privacy Policy you agreed to, and the date and time you agreed. We keep this record so we can show what you accepted, and to ask you to agree again if either document changes. We do not record your IP address or device for it.
  • Household details: your name, your partner’s name, both ages, and your number of dependents, if you enter them.
  • Financial figures you choose to enter: income, budget lines, tax inputs, savings, super and other wealth items, targets, and saved snapshots of your figures over time.
  • Property details: values, loans, rent, costs, addresses, notes, any pre-approval details (status, amount, expiry and lender), and roadmap or purchase settings.
  • Plan and billing status: your plan, trial dates, and the Stripe customer and subscription identifiers linked to your account. We do not receive or store your full card number.
  • Messages to us: suggestions and support requests you send.
  • Technical data: IP address, browser and device type, pages requested, and error reports, which our hosting and monitoring providers record when you use the service.

Your financial figures are personal information and we treat them as sensitive, even though they are not “sensitive information” as defined in the Privacy Act. We do not ask for sensitive information such as health, ethnicity, religion or political views.

What we never collect

  • Your tax file number (TFN).
  • Bank logins or passwords, transaction feeds, or Open Banking tokens.
  • Identity documents such as a passport or driver’s licence.
  • Full payment card numbers (Stripe handles these).

How we collect it

  • Directly from you when you create an account, enter figures, upgrade, or contact us.
  • Automatically, through our hosting and monitoring providers, when you use the service.
  • From Stripe, which tells us whether a payment or subscription is active.

You do not need to identify yourself to read our public pages. You need an account to save data.

Information about other people

If you enter information about another person, such as a partner’s name and age, you must be entitled to share it with us and be comfortable with them knowing we hold it. Only enter what you need for your own planning.

Why we use your information

  • To create and secure your account, and sign you in.
  • To run the calculators and save your figures so they are there next time.
  • To process subscriptions, trials and billing.
  • To answer support requests and consider your suggestions.
  • To keep the service secure, prevent abuse (for example repeated trial abuse), and fix errors.
  • To meet our legal, tax and record-keeping obligations.

We do not sell your personal information, and we do not use your financial figures for advertising.

Who we share it with, and where it goes

We use trusted service providers to run NetPosition. They may only use your information to provide their service to us. Some of them store or process data outside Australia.

  • Supabase (accounts, database storage and authentication emails). Data is stored in Sydney, Australia (ap-southeast-2).
  • Stripe (payments and subscription billing). Stripe processes payments in Australia and other countries, including the United States, under its own privacy policy.
  • Vercel (website hosting and delivery). Requests are served from Vercel’s global network, and the application itself may run outside Australia depending on how Vercel routes it.
  • Sentry (error monitoring, when enabled). Sentry receives technical error information, and may receive our internal user ID, to help us fix faults. Data is held in the region our Sentry account is configured for (Sentry supports both US and EU data storage).
  • Google (maps, only when you ask). On the Property page, a map is shown only when you press Show map, and the Open in Maps link only when you click it. Either one sends that property’s address to Google. Nothing is sent to Google while you type an address.

Where we disclose personal information overseas, we take reasonable steps to make sure the recipient handles it in a way that is consistent with the Australian Privacy Principles, usually through the provider’s contractual terms.

We may also disclose information to our professional advisers, and where required or authorised by law, for example to a court, regulator or law enforcement body. If our business is sold or restructured, your information may transfer to the new owner, who must honour this policy.

Cookies and similar technologies

We use only essential cookies, which keep you signed in, and browser storage that remembers your light or dark theme. We do not use advertising cookies, and we do not use analytics that track you across other websites. You can block cookies in your browser, but you will not be able to sign in.

Emails

We send service emails: sign-in links, password resets, receipts, and important notices about your account or these policies. We do not send marketing emails unless you have asked for them, and any marketing email will include a way to unsubscribe.

Security

We take reasonable steps to protect your information from misuse, loss, and unauthorised access, modification or disclosure. Data is encrypted in transit, access to it is limited to the people and providers who need it, and each account can only read its own records. No system on the internet is completely secure, so we cannot guarantee the security of information you send us.

If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner as the law requires.

How long we keep it

We keep your account and calculator data while your account is open. When you delete your account, that data is permanently removed from our live systems, and a subscription is cancelled. Deleted data cannot be recovered.

The one exception is the record of your agreement to the Terms of Use and this Privacy Policy (your email address, the versions you agreed to, and the dates). If you delete your account we keep that record for 7 years after deletion so we can show what you accepted if a legal claim is made, and then delete it. It is not used for anything else.

Some copies persist for a limited time: encrypted backups are overwritten within 30 days, and security and error logs are kept for a limited period consistent with our hosting and monitoring providers’ standard settings. Stripe and our accounting records of payments are kept for 7 years because tax and corporations law require it.

Your choices and rights

  • Access: ask for a copy of the personal information we hold about you.
  • Correction: you can edit your figures and details in the app at any time, or ask us to correct anything you cannot change yourself.
  • Deletion: delete your account yourself from Account settings, or email us and we will do it for you.
  • Unsubscribe: use the link in any marketing email, or tell us.

Email admin@netposition.com.au. We respond within a reasonable time, normally within 30 days. We may need to confirm your identity first, and in limited cases the law allows us to decline a request, in which case we will tell you why.

Complaints

If you think we have mishandled your personal information, email admin@netposition.com.au with the details. We will acknowledge your complaint, investigate it, and reply in writing. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992 or at enquiries@oaic.gov.au, or through oaic.gov.au.

Age

NetPosition is for people aged 18 and over. We do not knowingly collect information from children.

Links to other websites

Our pages may link to other websites. We are not responsible for their content or privacy practices, and this policy does not apply to them.

Changes to this policy

We may update this policy as the service or the law changes. We will post the new version here with a new “last updated” date, and we will email you or tell you in the app about material changes before they take effect.

Contact

Prime Management and Advisory Pty Ltd, Privacy contact
5 McIlwraith Avenue, Norman Park QLD 4170
admin@netposition.com.au

Read the Terms of Use